We have changed the way you can contact us to access GP appointments.

Following a recent survey, we understand that you would like to be able to contact us throughout the day for appointments or any other issues you may have.
From Monday 7th October 2024, we will be moving forward with a new way for you to get in touch. Find out more on our Total Triage page by clicking the cloud. 
You will find a form which needs to be completed throught this link: 

Contact us about your request (accurx.nhs.uk)

Once received by us, your form will be dealt with appropriately and you will receive contact from one of our clinical or admin staff. 

• To request an appointment with a GP or PA please use our online form: Contact us about your request (accurx.nhs.uk)
• If you have no internet access or are unable to complete the form please call on our usual number 0114 2398686 and the receptionist will go through the form with you.
• If you would prefer to speak to/see a particular clinician please put this on the form and we will try to accommodate this.
• Please be aware that we offer face to face and telephone appointments and we try to offer the most appropriate method of consultation to suit the patient and clinical situation.

For more information on this new appointment system click on the cloud above.

• To request an appointment with a practice nurse, HCA, or phlebotomist we suggest that you call after 10am when the phone lines are less busy. 
• Unless it is an urgent issue, please expect to wait 7 days or longer for a practice nurse appointment.
• Please be aware that all appointments for blood tests have to be before 5pm as this is when all our samples are collected to be transported to the laboratory. For people who cannot attend the practice for blood tests before 5pm (for example due to work commitments) there are usually a number of phlebotomy appointments at the extended hour GP surgeries around the city. Please ask the receptionist about these if you prefer to attend one of these appointments.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

If you require an interpreter for your appointment please note this on the form and we will arrange this for you.

It is important that you inform us if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you persistently fail to notify the Practice that you are unable to attend your appointments, you maybe removed from the list.

You can cancel your appointments through the link on your reminder messages.

We encourage patients to attend the surgery where we have the proper facilities available, although we appreciate that this isn't always possible.

To request a home visit appointment please note this on the form when you fill it in.

Home visits are for patients who are

• Housebound
• Too ill to attend the practice

The following are not valid reasons for a home visit

• Transport issues
• Residents of care homes who are mobile
• Patients who live outside our Practice boundary
• Poor mobility - although we recognise it can be difficult to attend appointments with poor mobility, our building is designed to cater for patients with restricted mobility

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

It also has a cencellation link you can follow if the appointment is no longer suitable.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Accessing Appointments   

Clinics and Services   

Contact us   

Evening and Weekend Appointments   

GP Extended Hours   

Non NHS Services