Total Triage

What is total triage?

Total Triage means that everyone contacting the practice tells us a little about their problem before an appointment is arranged.
This helps us make sure patients are directed to the right person, at the right time, based on their needs.
It also allows our clinical team to review requests and make sure urgent problems are dealt with as quickly as possible.

Some patients will already be familiar with Accurx, which is the system we use for contacting the practice. You can access it through the NHS App or by using the link below:

https://accurx.nhs.uk/patient-initiated/C88088 

If you're unable to use online services, don't worry — you can still phone the practice and a member of our reception team will complete the form with you.
Our online system is available between 7:30am and 6:00pm.
To make things fair for everyone, all requests are assessed in the same way whether they're submitted online or completed over the phone with a member of staff.

How Our Online System Works

  1. Tell us about your problem using our online form or by calling the practice.

  2. Our team reviews your request and makes sure it's directed to the right person.

  3. We'll contact you with the next step. This may be:
    • Advice by text message
    • A telephone call
    • A face-to-face appointment
    • Signposting to another suitable service

  4. If we need more information, a member of the team may contact you.

If you cannot use online services, please call us and a member of our reception team will help complete the form.

Need Help?

Watch our short video guide on Facebook:

https://fb.watch/uXwHbSqoVF/ 

For a more detailed step-by-step guide, visit:

Patient Support: How to submit an online request to your GP Practice | Accurx Help Centre

Page last reviewed: 01 July 2026
Page created: 16 June 2022