Patient Participation Group

PPG image

PPG

Have Your Say

At East Bank Medical Centre, we want to hear from the people who use our services.

Our Patient Participation Group (PPG) gives patients the opportunity to share feedback, suggest ideas and help shape the services we provide. By working together, we can make sure the practice continues to meet the needs of our community.

Members meet with practice staff approximately every three months to discuss patient experiences, service developments and ways we can improve.

You don't need any special experience to join – just a willingness to share your views and help represent other patients.

We are keen to hear from patients of all ages and backgrounds, particularly parents of young children, working-age adults and younger patients whose voices are often under-represented.

👉 Interested in joining? Complete our sign-up form below.

PPG Sign Up

Fill in the form

What Does the PPG Do?

The Patient Participation Group helps us:

✅ Gather patient feedback and ideas
✅ Improve communication between the practice and patients
✅ Support the development of new and improved services
✅ Understand the needs of different groups within our community
✅ Promote health awareness and wellbeing
✅ Work together to make East Bank Medical Centre the best it can be

What We've Been Discussing

Here’s a little round‑up of the topics we covered together:

  • 💛 Hub Appointments
    Most patients are happy to use the hubs, but it can be tricky for those who don’t drive—especially on dark evenings.

  • 📱 Text Message Errors
    Some appointment reminders haven’t been getting through. This may be contributing to our higher DNA (Did Not Attend) rates. A potential fix is now available on our homepage, and our Reception Manager continues to report any issues directly to the provider.

  • 🩺 Booking Appointments
    Our new Accurx Total Triage system is proving really helpful, and patients are receiving quick responses from clinicians.

  • 🖼️ Out‑of‑Date Posters in Reception
    These have now been removed, and we’ll be keeping everything refreshed with a monthly review.

  • 💊 Pharmacy First
    Things are much better now that pharmacies can prescribe antibiotics.

  • 📲 NHS App Appointments
    We’re aware that appointments aren’t showing in the NHS App. A fix is currently being worked on.

Thank you to all patients who contributed their views and suggestions.

🌟 Join Our PPG

Whether you'd like to actively attend meetings or simply share your thoughts from time to time, we'd love to hear from you.

Your feedback helps us improve services for all our patients.

Click the sign-up form above to get involved.

💙 Your Practice. Your Voice. Your Community.

Page last reviewed: 06 July 2026
Page created: 16 June 2022