We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have set up a patient representation group. Members of the representative group meet with practice staff every three months to discuss ways of developing and improving the services we offer to you. If you are interested in joining the group please complete the sign-up form below. We are particularly keen to hear from parents of young children.

• To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
• To improve the provision of health care.
• To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
• To provide assistance in development of new services.
• To encourage a spirit of self help and support amongst patients to improve their health and social care.

Here’s a little round‑up of the topics we covered together:

• 💛 Hub Appointments
  Most patients are happy to use the hubs, but it can be tricky for those who don’t drive—especially on dark evenings.

• 📱 Text Message Errors
  Some appointment reminders haven’t been getting through. This may be contributing to our higher DNA (Did Not Attend) rates. A potential fix is now available on our homepage, and our Reception Manager continues to report any issues directly to the provider.

• 🩺 Booking Appointments
  Our new Accurx Total Triage system is proving really helpful, and patients are receiving quick responses from clinicians.

• 🖼️ Out‑of‑Date Posters in Reception
  These have now been removed, and we’ll be keeping everything refreshed with a monthly review.

• 💊 Pharmacy First
  Things are much better now that pharmacies can prescribe antibiotics.

• 📲 NHS App Appointments
  We’re aware that appointments aren’t showing in the NHS App. A fix is currently being worked on.

Our next PPG meeting will take place in June 2026.