We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have set up a patient representation group. Members of the representative group meet with practice staff every three months to discuss ways of developing and improving the services we offer to you. If you are interested in joining the group please complete the sign-up form below. We are particularly keen to hear from parents of young children.

• To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
• To improve the provision of health care.
• To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
• To provide assistance in development of new services.
• To encourage a spirit of self help and support amongst patients to improve their health and social care.

At our last meeting we discussed:

• Dr Hannah Walch Running the London Marathon
• The importance of getting the MMR Vaccine
• Our new clinic available - Citizens Advice appointments each week 
• Introducing the option to have a ringback when waiting in the telephone queue
• Contacting us thorugh AccuRx
• Going to total triage in October
• Our System change completing in May

2024 really is a year of change here at East Bank

If you would like to discuss any of the points above please contact reception.

Our next meeting will be on the in October 2024, if you would like to join us please use the link at the top of the page to sign up.