Accessing Appointments

Same Day Appointments

East Bank Medical Centre has a long ethos of aiming to offer same day medical attention whenever possible and this is something we remain committed to. We feel that it is imperative that those patients with an urgent clinical need are able to get through on the phones and receive appropriate medical contact in a timely fashion. As such we have implemented a telephone triage system to help us to prioritise clinical need and use our precious appointments most appropriately. We still ask you to call between 8am and 10am to request an appointment or home visit. Reception staff will ask you some questions and it is vital that you answer them as truthfully and accurately as possible as this will help guide the receptionist how to navigate your call. If you do not cooperate with the receptionist, they will be unable to process your call. Depending on the reason for your call, the receptionist may ask an ‘on call’ GP or PA to contact you to triage your call further or they may offer you an appointment that day or in a few days’ time. If your situation changes and you are unable to attend or you no longer require your appointment please notify the practice so it can be offered to another patient.

Non-Urgent

Non-urgent queries can be submitted with our online service https://florey.accurx.com/p/C88088 This will be passed on to the relevant member of our team and you will receive a response within two working days.
If you call regarding issues such as routine queries, non-urgent medical certificates and non-urgent results reviews will not be processed immediately and the receptionist will give you a time frame in which you should expect your issue to be completed.

OOH Appointments

The best way to find the service right for you is to complete the NHS 111 Online form which will direct you to the correct service for your problem. This will also help you get the right help when we are closed.

Nursing Appointments

The nursing team are available during usual surgery hours by appointment only. Services provided include acute illness, regular review for patients with high blood pressure, diabetes, heart disease and respiratory diseases; smoking cessation advice; travel immunisations and advice; childhood immunisations; influenza and pneumonia vaccinations; cervical cytology (smear test); sexual health advice including family planning and emergency contraception (morning after pill), dietary and other lifestyle advice; blood tests; wound care; suture removal.

You may be asked for brief details of the reason for the consultation when booking your appointment with a nurse or health care assistant. This is to ensure that an appointment is made with the most appropriate member of the team.

If you require emergency contraception, please let the receptionist know - you will be offered an appointment on the same day with a doctor or a nurse.

Repeat prescriptions

If you require a repeat prescription, please place your request slip in the box at reception or contact the surgery by telephone and selecting the option for prescriptions, posting your prescription request into one of the two black post boxes in our reception entrance ways, or order online by registering for online services. Please allow 2 working days for your request to be processed. You may be asked to attend the surgery for a review with a doctor, nurse or pharmacist before your prescription can be issued.