Prescriptions

EPS

Electronic Prescribing Service

We send your prescription directly to your chosen pharmacy, so you don’t need to collect it from the surgery.

For more details, click here.
Digital scripts NHS App

The NHS App

Order your prescriptions easily and track them with the NHS app

Download:

Google play store 

Apple App Store

find a pharmacy

Which pharmacy?

Use the link below to find a pharmacy that’s most convenient for you—near home, work, or wherever you are.
If you’re away and need a prescription sent to you, just find a pharmacy using the link, give us the postcode, and we’ll take care of the rest.

Find a pharmacy - NHS

Subject: Important change to Stoma Product Ordering (copy of letter sent to Patients)

As of 31st March, the Sheffield Stoma Product Ordering Line will close. This is due to new guidelines from NHS England. All patient should receive a letter directly but we have added that here for your information:


"We are writing to let you know about an important change to how you order your stoma products.
From 2nd March 2026, Sheffield Stoma Product Ordering Line will close. Going forward, you will need to order your stoma products through your GP practice. Your prescription will then be sent to your chosen dispensing appliance contractor (DAC) and your products will be delivered to you as normal. Your choice of where you get your products from will remain the same.
This change is being made to ensure services are delivered in the most appropriate way and in line with national guidance. Please let us know if there is anything we can do to make this transition easier. You can contact our team in your usual way.
What you need to do:
- From 2nd March 2026 order your products via your GP practice through their normal ordering process.
- If you have any questions or concerns contact the Stoma Product Order Line (Telephone: 0114 3051300)
Thank you for your understanding as we make this change."

Patient FAQ

Q1: Why is this happening?
A: The Stoma Product Ordering Line is currently provided by the South Yorkshire Integrated Care Board (SY ICB) which is an NHS organisation that plans and commissions healthcare for the whole of our region. NHS England have introduced some new guidelines that will change how ICB's work and from April 1st, instead of being able to provide services, ICBs will now only be able to commission them from other providers.

Q2: Will I still get my products?
A: Yes. You will continue to receive your stoma products through your DAC, with prescriptions ordered via your GP.

Q3: Who do I contact for help?
A: For prescription queries, contact your GP. For clinical advice, your stoma nurse remains available through your usual route or with the help of your GP practice.

Q4: When does this change happen?
A: The ordering lines will close on 2nd March 2026.



Repeat Prescriptions

Please allow 2 working days for your prescription to be processed, and remember to factor in weekends and bank holidays.

You can order items from your repeat medication list in the following ways:

  • Online – using the NHS App or the link at the top of this page: Order your repeat prescriptions online.
  • By telephone – call 0114 2398686 and choose option 2.
  • Handwritten request – use the back of your last prescription and post it in one of the boxes in either foyer.

Prescriptions are sent directly to your chosen pharmacy electronically, so there’s no need to collect them from us. If you prefer, we can still issue a paper copy for you to pick up—just let us know.

Medication Reviews

If you take regular long-term medication, we’ll ask you to speak with a clinician or clinical pharmacist at least once a year to review your medicines.

These reviews help make sure your treatment is safe, effective, and right for you. Please respond promptly to any review requests—this helps avoid delays in getting your prescriptions issued.

Prescription Fees & Help with NHS Costs

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions for people on low incomes, such as:

  • Those receiving certain benefits or covered by the NHS Low Income Scheme.
  • People who are age exempt.
  • Patients with specific medical conditions.

To check the latest prescription charges or see if you’re entitled to free prescriptions, visit: NHS prescription charges - NHS

Contacting us about your prescriptions

If you’re having any issues with your prescription or have questions about your medication, please contact us.—we’re here to help.

You can also explore our online services page for quick and easy ways to manage your prescriptions.

Page last reviewed: 20 January 2026
Page created: 16 June 2022