Suggestions & Complaints
Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Objections / Complaints
Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner changed. When submitting a complaint to NHS South Yorkshire please can you include the specific area that your complaint is in reference to i.e. Rotherham, Doncaster Barnsley or Sheffield.
From 1 July, NHS South Yorkshire took on delegated authority from NHS England for processing complaints in relation to the following primary care services in South Yorkshire:
- GP Medical Services
- General Ophthalmic Services
- Community Pharmacy Services
- Dental Services
To submit a complaint please contact them on:
Tel: 0114 305 1000
Please note, the email address above covers all areas of South Yorkshire (Rotherham, Doncaster, Barnsley and Sheffield).
What happens if I prefer to complain directly to the commissioning organisation?
If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS South Yorkshire using the above contact details.
Members of the public will still be able to make a complaint to the provider. This is NOT changing.
Find out more about how to feedback or make a complaint about an NHS service
If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.