This policy explains how your medical record is managed and shared using the SystmOne clinical system, which is widely used across the NHS and care organisations.

Your medical record stores important, sensitive, and confidential information about:

• Your illnesses and treatments
• Care received from various health and social care organisations
  This may include contributions from:
• Urgent care settings
• Community services such as physiotherapy
  These records help ensure continuity and quality of care, especially for patients with complex needs.

• Organisations can access your medical record only with your permission.
• Sharing your record can improve the care you receive.
• You may decline sharing or change your decision at any time.
• Organisations using SystmOne must only access your record when they are directly involved in your care.

We aim to ensure your preferences about sharing are respected:

• We will record your preferred mobile number or email address in your medical record.
• When another organisation requests access, we will send you a verification (security) code so you can decide whether to allow access.

If you need care away from home—such as while working or on holiday—having access to your full medical record helps healthcare professionals provide safer and more effective care.

• The easiest way to manage your record sharing preferences is through theNHS App.
  • You can view your medical record securely.
  • You can control which organisations have access to your information.
• If you do not have a phone or email address and cannot use the NHS App, your GP practice can record your sharing preferences.

When you receive care close to home, you will usually not need a verification code, but you should still be asked about your sharing choices.

For more details about the NHS App and how to manage your health information, visit:
https://www.nhs.uk/nhs-app/

For more details about SystmOnline and sharing controls, visit:
https://systmonline.tpp-uk.com/2/help/help.html