Winter update - 13/12/21
As with the rest of the NHS our practice is facing immense pressure at present. We are experiencing huge demand on our services and we are also faced with some members of our own staff who are unable to work at times due to their own ill health, or significantly change the way they work (for example working from home) due to covid-19 related issues. Please know that we are doing all we can to maintain our service. We hope that you understand that we have to prioritise urgent medical cases during these challenging times. Thank you for your patience.
Covid-19 Boosters - 20/9/21
The Covid-19 Booster Vaccine programme will begin locally on 25/9/21. We will be starting the programme by offering the vaccine to patients aged 80 and over and front line NHS and care staff.
We will be contacting these patients directly to arrange their appointments. Please do NOT call the surgery about this, we will contact you.
The clinics are held at Manor Park Medical Centre, 204 Harborough Ave, S2 1QU every Thursday afternoons and Saturday mornings. This is to ensure that the normal GP surgery clinics are not affected as there is a huge demand for GP and nurse appointments across the country currently.
We will move down the list of all eligible patients to hopefully ensure that everyone is offered a booster vaccine as soon as possible.
Thank you for your ongoing support and patience during this exceptionally busy time.
Changes to the prescription order line - September 2021
Please see the below poster for information regarding changes to repeat prescription ordering:
Socially distanced walks organised by Manor and Castle Development Trust - August 2021
Please see the poster below for more details:
Covid-19 update regarding face coverings - 14/7/21
As a practice, we have worked tirelessly over the past fifteen months to create an environment within which patients are safe to attend and staff are able to work safely. Whilst government guidance regarding the wearing of face coverings changes on Monday 19th July we will continue to ask all patients that they continue to wear a face covering when attending the Practice. This is to continue to protect our vulnerable patients.
The number of positive cases continues to rise and so we believe it is appropriate to continue with our current arrangements. As a result, the doors will be open, but you will still be asked COVID related safety questions at check in, asked to wear a face covering and you will be socially distanced in the waiting room.
Please respect the job the reception staff are doing; they are working to local and national protocols to keep the Practice operating as safely and efficiently as possible and to make sure we can deal with your issues and queries as quickly as possible.
We hope you understand the reason for us continuing to work in this manner; the situation will be reviewed regularly, and changes made when necessary.
Thank you for your understanding and continued support.
A letter to our patients 5/7/21
We are writing to you to update you about some important changes and challenges our practice is facing and to explain the reasons for these.
Firstly we would like to thank you for your patience and cooperation over the extremely turbulent past 15 months. We understand that there have been many changes to how health care is delivered, both at a national and local level and that this may have been unsettling and difficult to navigate at times. Whilst there have been some changes to staff over recent months we feel very positive about these changes and feel sure that all new members of staff will be quickly welcomed by the practice population, in a similar way to how we have embraced them into the practice team.
General Practice is facing unprecedented demand at present. This is a national issue and is not unique to East Bank Medical Centre. As much as we would like to be able to offer every patient the appointment of their choice and process all patient requests at the time of their receipt, this simply is not possible. We currently receive between 120 and 150 patient calls between 8am and 10am every day and despite all of us working to capacity, it is impossible to meet all this demand as every patient wishes. This is why it can be difficult to get through on the phones; it is your fellow patients also seeking medical attention. We acknowledge this and apologise that it can be frustrating.
East Bank Medical Centre has a long ethos of aiming to offer same day medical attention whenever possible and this is something we remain committed to. We feel that it is imperative that those patients with an urgent clinical need are able to get through on the phones and receive appropriate medical contact in a timely fashion. As such we have implemented a telephone triage system to help us to prioritise clinical need and use our precious appointments most appropriately. We still ask you to call between 8am and 10am to request an appointment or home visit. Reception staff will ask you some questions and it is vital that you answer them as truthfully and accurately as possible as this will help guide the receptionist how to navigate your call. If you do not cooperate with the receptionist, they will be unable to process your call. Depending on the reason for your call, the receptionist may ask an ‘on call’ GP or PA to contact you to triage your call further or they
may offer you an appointment that day or in a few days’ time. If your situation changes and you are unable to attend or you no longer require your appointment please notify the practice so it can be offered to another patient. Issues such as routine queries, non-urgent medical certificates and non-urgent results reviews will not be processed immediately and the receptionist will give you a time frame in which you should expect your issue to be completed. Please treat all our staff with respect; we are all doing our best in extremely challenging circumstances.
We also ask that before calling us please consider other options. Would a dentist or pharmacist be better placed to help you?
We are all working extremely hard to ensure that we offer the best care as possible. We hope that together we can continue to develop our practice to be an asset to our community.
Dr Hannah Walch and the team at East Bank Medical Centre
Booking your covid vaccine:
Patients can now use the following link to book for their covid vaccinations: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/