Appointments with a GP or PA

  • To request an appointment with a GP or PA call us on our usual number, 0114 239 8686 between 8am and 10am.

  • The receptionist will ask you for your name and telephone number and a brief explanation about why you need an appointment. This enables them to navigate your call most appropriately. Please be as clear and honest as possible.

  • The receptionist will then either:
    • Offer you a face to face, telephone or video appointment that day OR
    • Arrange for a member of the on call triage team (usually a GP and a PA) to call you back to either gather more information or manage your issue without the need for an appointment OR
    • Offer you a face or face, telephone or video appointment within 7 days OR
    • Suggest you seek help from an alternative source, such as a dentist for dental issues

  • If you would prefer to speak to/see a particular clinician please let the receptionist know so they can try to accommodate this.

  • Please be aware that we offer face to face, telephone and video appointments and we try to offer the most appropriate method of consultation to suit the patient and clinical situation.

  • We try to offer appointments on the same day but also have a small number of pre-bookable appointments for all GPs and PAs.

  • Please be aware that if you call after 10am, unless it is an emergency, the doctor may not be able to deal with your issue that day and you may be asked to call back another day.

Appointments with a practice nurse, health care assistant or phlebotomist

  • To request an appointment with a practice nurse, HCA phlebotomist we suggest that you call after 10am when the phone lines are less busy. 

  • Unless it is an urgent issue, please expect to wait 7 days or longer for a practice nurse appointment.

  • It is usually possible to arrange an appointment with a HCA within 24hours.

  • Please be aware that all appointments for blood tests have to be before 2pm as this is when all our samples are collected to be transported to the laboratory. For people who cannot attend the practice for blood tests before 2pm (for example due to work commitments) there are usually a number of phlebotomy appointments at the extended hour GP surgeries around the city. Please ask the receptionist about these if you prefer to attend one of these appointments.


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