Booking an appointment with a doctor
- Call us on our usual number (0114 239 8686), between 8am and 10am and ask to make an appointment with the doctor. If the lines are busy at first, please try again a little later, but before 10am.
- The receptionist will ask you for your name and telephone number. If you need to speak to the doctor urgently in an emergency, tell the receptionist straight away.
- If you would prefer to speak to a particular doctor please let the receptionist know. If the doctor you wish to speak to is not available that day the receptionist will let you know which doctors are available that day and when your preferred doctor will next be available.
- The doctor will speak to you straight away if they are free or they will call you back as soon as they can, usually within the next one to two hours.
- The doctor will discuss your health problem with you and help you to decide the best way to manage it.
- If the doctor needs to see you, you will be offered an appointment on the same day wherever possible.
- If you ring later than 10am, unless it is an urgent problem or an emergency, the doctor may not be able to deal with you that day.
- To request a home visit (housebound patients only) please ring before 10am
- To book a nurse or healthcare assistant appointment, to order a repeat prescription, or for test results please call after 9am when the phone lines are less busy.
- If you have been asked to contact a doctor to discuss your blood test or x-ray results please call between 8am and 10am as described above.
- Please do not call in at the surgery if you wish to see or speak to a doctor unless you already have an appointment. The receptionist will not be able to book an appointment for you and it may be difficult for a doctor to assess your needs if they are busy dealing with phone-calls or seeing patients who have appointments.
Why is the surgery no longer offering pre-booked appointments?
You have told us in surveys that sometimes you find it difficult to obtain an appointment when you want one. By offering telephone appointments we can make sure that everyone is able to speak to or see their doctor on the day that they choose.
Many people don’t need to come into the surgery to be seen at all; their problems can be dealt with by telephone. This gives your doctor more time to see those people who need appointments in the surgery. Because your doctor is the one making the appointments, he or she can judge how much time you might need and give you a long or a short appointment. This helps appointments run to time and means you are more likely to be seen on time.
We also know that when people make an appointment close to the date that they call, they are more likely to keep the appointment.
Will I still be able to book GP appointments online?
For are not offering online bookings for GP appointments because the doctors would prefer to assess all patients on the telephone prior to booking an appointment.
Appointments for blood pressure and blood tests are now available to book online - please click on:
Please click on the Telephone Advice tab for details of doctors' availability